Home Wi-Fi question
Why can my device see my Wi-Fi network but not connect to it?
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Quick answer
Current answer
The password is case sensitive, so make sure the upper and lowercase letters are correct.
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Why can only one device not connect to my home Wi-Fi?This question is related, but its scope should be checked separately.
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Why does my device connect to Wi-Fi and then disconnect immediately?This question is related, but its scope should be checked separately.
Sources
These sources support the current answer; titles are preserved as published.
- Fix Wi-Fi connection issues for your Google smart speaker or display - Google Home and Nest Help — Google Home and Nest Help
Scope & boundaries
- Applies when
- Use when: - the intended SSID is visible/selectable; - the device fails before obtaining a stable Wi‑Fi connection.
- Does not apply when
- Excluded when: the SSID is not visible → A1-06; the device connects and then internet fails → A1-12; the explicit dominant symptom is an incorrect-password/authentication error → A1-08; the device connects successfully and then repeatedly drops later → A1-19 or A1-11 depending timing..
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Technical question record
- Canonical question ID
- 01a08397-edca-76ca-8402-7c02e880917d
- Identity revision
- 1
- Source language
- en