Home Wi-Fi question

How can I tell whether the problem is my Wi-Fi network or my internet service provider?

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Quick answer

Current answer

Confirm your Wi-Fi works by checking that other devices can connect to it. If the network is unavailable, reboot the router; if that does not fix the problem, check with your Internet Service Provider (ISP) for outages.

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Sources

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  1. Fix Wi-Fi connection issues for your Google smart speaker or display - Google Home and Nest Help — Google Home and Nest Help
Scope & boundaries
Applies when
Use when the user has not yet localized a connectivity or performance problem to: - the local wireless/home network; or - the upstream internet service. This is a diagnostic-routing question.
Does not apply when
Excluded when: a single client-specific issue is already established; a location-specific weak-signal problem is already established; the question is specifically about speed rather than connectivity → A1-25; the user already knows all devices are affected and just needs the no-internet path → A1-13..
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Technical question record
Canonical question ID
01a08397-ee14-73b6-832b-ff16f30d5c85
Identity revision
1
Source language
en